Return, Cancellation & Refund Policy

Thank you for shopping with Geronimo Studio. We want you to be happy with your purchase, and we're committed to providing quality products and excellent customer service.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

After reviewing your claim, we'll provide a replacement or full refund, as appropriate.

Lost Packages

If your order appears to be lost in transit, please contact us. We'll work with our fulfillment partner and shipping carrier to investigate the issue and, when eligible, provide a replacement or refund.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 1 hour of placing your order. We will do our best to accommodate your request.

Once your order has entered production, changes and cancellations can no longer be guaranteed.

Returns & Exchanges

We do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Color or design preference
• Change of mind
• Orders placed with an incorrect shipping address provided by the customer

Refunds

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Contact Us

If you have any questions or need assistance with your order, please contact us through our Contact page or by grnm@geronimostudio.com. We'll be happy to help and will respond as quickly as possible.